Tai Li provides a straightforward warranty that is processed in the most hassle-free way possible. Tai Li products have 24 months warranty timelines.
This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.
30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Tai Li‘ warehouse for inspection, the refund process will begin.
- Returns must include all accessories.
- Items must include original packaging.
- You’ll also need the receipt or proof of purchase.
- For non-quality related warranty claims, buyer is responsible for shipping costs.
- For non-quality related warranty claims, Tai Li refunds the cost of the product itself.
- Returns may be rejected if items do not meet the above requirements.
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Tai Li‘ online stores, please contact retailers for refunds. For quality-related issues, please see below.
You can always contact us for any return question at FannieaJohnsonv90@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by Tai Li or Tai Li‘ authorized resellers are covered by an extensive warranty, starting from the date of purchase (see top of page for your product’s warranty timeline).
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent. In situations where a replacement is not an available or preferred option, Tai Li will offer a partial refund according to the usage time of the device.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Process:
- Buyer must provide sufficient proof of purchase
- Tai Li must document what happens when buyers troubleshoot the product
- The defective item’s serial number and/or visible proof depicting the defect are required
- It may be necessary to return an item for quality inspection
- For defective items that Tai Li needs to have returned, warranties on those replacements are voided if the wrong item is returned to Tai Li or if the defective item is not returned.
Valid proof of purchase:
- Order number from online purchases made through Tai Li or Tai Li‘ authorized resellers
- Order screemshot
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.
Shipping costs must be covered by buyer in the following situations:
- Returning products for any reason other than a proven defect
- Warranty claims on items taken outside the original country of purchase
- Buyer’s accidental returns
- Returning personal items
- Returning items claimed to have defects but found by Tai Li quality control to be in working condition
- Returning defective items in international shipping
- Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Not Covered Under Warranty:
- Products without sufficient proof of purchase
- Lost or stolen products
- Items that have expired their warranty period
- Non quality-related issues (after 30 days of purchase)
- Free products
- Repairs through 3rd parties
- Damage from outside sources
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
- Purchases from unauthorized resellers
Tai Li is not liable for:
- Loss of data incurred from use of Tai Li‘ products
- Returning personal items sent to Tai Li
When returning items with a prepaid shipping label provided by Tai Li, Tai Li takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Tai Li does not provide refunds for items damaged in transit for non-quality related warranty claims.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.